UK RETURNS
If your purchase was delivered within the UK, please register your return here.
How to Return Your Items:
1. Register Your Return: Before sending your items back, ensure you have registered your return using the link above.
2. Prepare Your Package: Please return your items in suitable packaging to prevent any damage during transit. Be sure to include the following inside your package:
- Your full name
- Your order number
- The items you are returning
Condition of Returned Items:
- Any items being returned must be unworn and in resalable condition, with all original product labels still attached.
- Returns that do not meet these conditions may not be eligible for a refund.
Postal Charges Relating to a Refund or Exchange
Customers are responsible for all shipping costs of returning products to The Wimbledon Shop for either a refund or store credit.
On receipt of a faulty item we will enquiry a clear evidence of where the fault is owed to the manufacturer. The Wimbledon Shop will provide the customer with a pre-paid label to return the faulty item. The Wimbledon Shop will not cover the cost of additional packaging for returns.
Important information about your return
Once you have sent your return, it may take a few days for it to reach our warehouse and be processed by our team.
We recommend using the tracking information provided by your chosen courier to monitor the progress of your return. After your parcel has been delivered to us, please allow a few additional days for your refund to be processed.
Once your refund has been issued, it can take up to 15 working days to appear on your original payment method — this may vary depending on your bank or payment provider.
Please note that customers are responsible for ensuring their return arrives safely at our warehouse. Unfortunately, the AELTC cannot accept responsibility for any parcels lost in transit.
IN-STORE PURCHASE - RETURN PROCESS
If you would like to return an item purchased in-store, please follow the steps below:
1. Package your item
Please ensure your item is securely packaged and return it to the following address:
The Wimbledon Shop Returns
The All England Lawn Tennis Club
Church Road
Wimbledon
London
SW19 5AE
You can use the courier of your choice to return your item. We recommend selecting a tracked service to ensure your parcel arrives safely.
2. Include the following information:
Please enclose the following details inside your parcel
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Your name
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Proof of purchase (receipt)
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Your customer ticket number
- Phone number
3. How to obtain a ticket number?
To obtain a customer ticket number, please contact our Customer Service team by emailing shopenquiries@aeltc.com and advise us of your intention to return an item.
Once we have received your return, we will process it as soon as possible.
Please note that customers are responsible for ensuring their return arrives safely at the address listed above. Unfortunately, the AELTC cannot accept responsibility for any parcels lost in transit.
Return Window:
All purchases are eligible for a 30-day return period.
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For online purchases, this begins from the date your order is delivered.
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For in-store purchases, this begins from the date shown on your receipt.
Returns received after this period may not be accepted. For more details on our full return policy, please click here.