Please do not sent any faulty items back to us unless you have been advised to do so. Always contact us first.
In-store purchases:
If you have purchased an item in-store and you believe the item is faulty please contact us through the following link and specify the following to help us provide a swift resolution :
- A picture of the receipt showing the purchase of this item
- A brief description of the issue
- A picture of the item showing the issue
Your enquiry will be investigated and you will be advised of next steps.
Online Purchases:
For online purchases, we will need the following information in order to process your claim.
- A brief description of the issue
- A picture of the item showing the issue
- Order number or email address used to make the purchase
Your enquiry will be investigated and you will be advised of next steps.
For further information on faulty items please see our T&Cs here