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  1. AELTC Retail
  2. ORDERS

ORDERS

ORDER ISSUES

  • WHY CAN'T I ORDER CERTAIN PRODUCTS?
  • ORDER ISSUES
  • I HAVE PLACED AN ORDER BUT I HAVEN'T RECEIVED A CONFIRMATION EMAIL
  • FAULTY/INCORRECT ITEM RECEIVED
  • WHY ARE ITEMS MISSING FROM MY ORDER?

ORDER AMENDMENTS

  • CAN I AMEND AN ORDER AFTER IT'S BEEN PLACED?
  • CAN I CANCEL MY ORDER BEFORE IT IS DESPATCHED?
  • I HAVE PLACED MY ORDER WITH THE WRONG CARD

PLACING AN ORDER

  • HELP PLACING AN INTERNATIONAL ORDER
  • I LIVE IN THE UK AND WANT TO SEND A GIFT OVERSEAS
  • WHAT CURRENCIES CAN I USE TO PLACE AN ORDER?
  • INTERNATIONAL AND CUSTOMS CHARGES
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