ORDERS

ORDER ISSUES

• WHAT HAPPENS IF I RECEIVED A FAULTY OR INCORRECT ITEM?
• Why has my order been cancelled?
• WHY CAN'T I ORDER CERTAIN PRODUCTS?
• ORDER ISSUES
• I HAVE PLACED AN ORDER BUT I HAVEN'T RECEIVED A CONFIRMATION EMAIL
• FAULTY/INCORRECT ITEM RECEIVED

See all 7 articles

ORDER AMENDMENTS

• WHAT SHOULD I DO IF MY ITEMS ARE MISSING PERSONALISATION?
• CAN I AMEND AN ORDER AFTER IT'S BEEN PLACED?
• CAN I CANCEL MY ORDER BEFORE IT IS DESPATCHED?
• I HAVE PLACED MY ORDER WITH THE WRONG CARD

PLACING AN ORDER

• HELP PLACING AN INTERNATIONAL ORDER
• I LIVE IN THE UK AND WANT TO SEND A GIFT OVERSEAS
• WHAT CURRENCIES CAN I USE TO PLACE AN ORDER?
• INTERNATIONAL AND CUSTOMS CHARGES