For international orders, The Wimbledon Shop will provide complete transparency around the final costs of purchase. The total cost at checkout, including duties and taxes will be the final price the customer will be charged, unless the customer, given the option, chooses to not pre-pay duties and taxes prior to shipping. If the customer chooses to pay any duties and taxes on receipt, The Wimbledon Shop is not liable for these costs should they be higher than stated at checkout.
Any duties and taxes paid are non-refundable on product returns. A refund will be actioned once the order is receipted by the AELTC and the value processed will be for the purchased goods only and will only include shipping charges if the order is returned in totality.
RETURNS POLICY
Unsuitable goods purchased via Wimbledon.com/shop can be returned for a refund within 30 days of purchase. The item must be returned in a resaleable condition, with all tags still attached and in its original packaging. In the case of apparel and clothing accessories, the garment must be unworn.
Faulty merchandise can be returned for refund within a reasonable amount of time. All items must be accompanied by proof of purchase (eg Order Number) and all exchanges are subject to availability.
The following product is not eligible for refund, unless faulty, owing to issues of hygiene:
- Earrings
- Socks
- Undershorts
- Personalised items
The AELTC has the right to refuse a return or refund should the customer not notify them the intention to return the item(s) within 14 days of receipt of the item. Following notification, the customer has a further 14 days to return the product(s) to the AELTC.
Goods purchased from Wimbledon.com/shop may be returned to the physical Wimbledon Shop on site at the All England Lawn Tennis Club if they fit the above parameters.
REFUNDS
Products purchased via Wimbledon.com/shop can be refunded within 30 days of purchase. To be eligible for a refund the item must be returned in a resaleable condition, with all tags still attached and in its original packaging. In the case of apparel and clothing accessories, the garment must be unworn.
Faulty merchandise may be eligible for refund within a reasonable amount of time.
Refunds will be processed onto the same card used for the original purchase. Refunds can take upto 15 business days to be processed.
The following product is not eligible for refund, unless faulty, owing to issues of hygiene:
- Earrings
- Socks
- Undershorts
- Personalised items
POSTAL CHARGES RELATING TO A REFUND OR EXCHANGE
- Customers are responsible for all shipping costs of returning product to The Wimbledon Shop for either refund or store credit. If returning from overseas, you can choose to use a pre-paid shipping label where the cost will then be deducted from the subsequent refund
- On receipt of a faulty item where the fault owes to manufacture, The Wimbledon Shop will provide the customer with a pre-paid label for shipping. The Wimbledon Shop will not reimburse alternative packaging costs for returns owing to dispatch packaging having reseal strips for this purpose.
- On receipt of an item for refund or store credit, where this is received in saleable condition, the cost of the both return and re-delivery is to be borne by the customer.