First, please consider the following:
- Was there a discount applied to your original order?
- Did you return items from separate orders?
- Did you return items in more than one package?
If you've checked and are sure the refund amount isn't right, please contact our Customer Service team by using our online form and we will investigate the issue.
Please note: the cost of delivery and any import duties that may have been levied by customs are to be borne by the customer.
